Library | Profit

Measuring the Numbers

Recently, I spent a day in Barcelona, the capital of Catalonia and the second largest city in Spain. It was 35 degrees when I arrived and the thought of sightseeing in that heat was not appealing to me! However, I was introduced to Gaudí and his Sagrada Família. It truly was remarkable…. It was a […]

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Has my customer service gone too far?

As you know, I’m a big fan of customer service and making sure you deliver the experience you promised the customer.  I go out of my way to make certain customer’s expectations are exceeded and they turn into raving fans. However, listening to Michael O’Leary, chief executive of Ryanair, I began to wonder whether I […]

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